Standard Delivery Timeline

At eShop.TechBird IT, we strive to ensure your orders are processed and delivered promptly. Below is the timeline for our standard delivery services:

• Order Processing Time: Orders are processed within 1-2 business days after payment confirmation.
• Domestic Shipping (within Bangladesh): Standard delivery typically takes 3-5 business days after processing.
• International Shipping: Delivery times vary depending on the destination, but generally take between 7-14 business days after processing. Customs clearance may add additional time.
• Shipping Providers: We use reputable shipping partners, including [list of shipping partners], for both domestic and international deliveries. Tracking information will be provided as soon as the order is dispatched.
• Shipping Costs: Shipping costs will be calculated at checkout based on your location and the selected shipping method.

Please note that unexpected delays may occur due to external factors like holidays, customs procedures, or shipping carrier issues. In such cases, we will keep you informed of any changes to the delivery schedule.

REFUND POLICY | eShop.TechBird IT

Refund/Exchange

• A refund policy will be applicable only when you make the payment but the product(s) is/are out of stock.
• In terms of replacement, if the replacement is out of stock only then you can request the funds.
• A refund policy will be applicable if the request for a refund is made within the 3 calendar days.
• In terms of a misplaced or defective product, the product must be sealed, wrapped, and in intact condition (as delivered).
• If the refund request is approved, we will refund your money within 2-3 days via online banking/mobile banking.
• If you’ve received a damaged or defective item, please contact us and we will provide support right away.
• If the refund request is approved, we will refund your money within 10 Working days.

So, once the returned item we received, please allow us a maximum timeline of 5-10 business days for the item to be verified and processed in our Returns Department. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment. This refund policy is applicable for certain products if they meet all return conditions as mentioned in the Return Policy.

The time required to complete a refund depends on the payment method you have selected. Once we have received your product, and it has undergone thorough verification, the expected refund processing times per refund method are –

bKash

7-10 business days after confirming the return/refund request

Mobile Banking (Rocket, mCash)

7-10 business days after confirming the return/refund request

Credit Card Reversal

7-10business days after confirming the return/refund request

Cash On Delivery

Terms for Refund

1. In the case of a product running out of stock, the Refund process will initiate between 48 hours after the cancellation of your order for that product.
2. Outbound shipping fees are paid, and payment gateway charges are non-refundable.

Exchange Request

Once your returned item is received, we will process a new order for your exchange and ship it at no cost to you. If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment.

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RETURN POLICY | eShop.TechBird IT

At eShop.TechBird IT, customer satisfaction is our priority. If for any reason you’re not satisfied with your purchase, we offer the following return and refund policy:

Late or Missing Refunds: If you haven’t received a refund within the expected timeline, please first check your bank account or contact your credit card company. If there are further delays, contact us at [email/contact information].

Return Eligibility: Items can be returned within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Process: To initiate a return, please contact our customer support team at [email/contact information] with your order number and reason for the return. We will provide you with return instructions.

Shipping for Returns: Customers are responsible for the shipping costs for returning items, unless the product was received damaged or defective. In such cases, we will cover the return shipping.

Refund Process: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within 7-10 business days.

Non-refundable Items: Certain items, such as [list any non-refundable items], are not eligible for a refund.

HOW TO RETURN A PRODUCT?

If you want to return your product, you have 3 business days after item delivery, to submit a complaint/request for return. If your product meets all the conditions, the return process will be initiated by calling our customer care service.

Steps To Return

1. Check, if the product delivered fills up all return conditions.
2. Call our Customer Care Service
    CONTACT NOW to place a return request.
3. Fill up the Return form given with the invoice.
4. Please ship it back to our address in the original outer box that it came in, or something sturdy that won’t get crushed in transit.
5. Your returned product will go through a quality check to ensure return conditions.
6. You will get the return if validated by the eShop.TechBirdit.com return department.

Conditions for return

The product must include the original tags (hand tag, brand tag, or other tags that come with the product), user manual, warranty cards, certificates of authenticity, and accessories. Please Make sure the product is unused, unworn, unwashed, not altered, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.  Return the product in its original and undamaged manufacturer packaging/box. Please check the following return conditions for a physical product.

Electronics and Accessories

Return for electronics and accessories is possible if

1. The product delivered is damaged (physically destroyed or broken)
2. The product delivered is defective (faulty or malfunctioning) condition
3. The product delivered is incorrect (not as advertised)
4. The product delivered is incomplete (missing parts/accessories)

N.B. Replacement/Exchange is possible depending on the availability of stock. Otherwise, you will get a refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

Music

Return for music items is possible if

1. The product delivered is physically destroyed or broken
2. The product delivered is in defective (faulty) condition
3. The product delivered is incorrect (not as advertised)
4. The product delivered is incomplete (missing parts)

N.B. Replacement/Exchange is possible depending on the availability of stock. Otherwise, you will get a refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

Home Appliances and Others

Return for home appliances and other products ordered from this website is possible if

1. The product delivered is damaged (physically destroyed or broken)
2. The product delivered is defective (faulty or malfunctioning) condition
3. The product delivered is incorrect (not as advertised)
4. The product delivered is incomplete (missing parts)

N.B. Replacement/Exchange is possible depending on the availability of stock. Otherwise, you will get a refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.

Note

• We do not issue returns/replacements on sale items
• We reserve the right to refuse a return/refund if these conditions are not met
• We will pay for shipping costs in case of a replacement

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CANCELLATION POLICY | eShop.TechBird IT

At eShop.TechBird IT, we strive to ensure a smooth shopping experience for all our customers. We understand that there may be instances where you need to cancel an order. Please read our cancellation policy carefully to understand the process and conditions for cancellations.

Order Cancellation by Customer

Before Shipping:

• You can cancel your order before it is dispatched for shipping. In such cases, a full refund will be provided.
• To cancel an order, please contact our customer support team immediately with your order details.

After Shipping:

• Once the order has been shipped, cancellations will not be accepted. However, you can follow our Return and Refund Policy after receiving the product.

Order Cancellation by eShop.TechBird IT

We reserve the right to cancel orders for any of the following reasons:

• Product Unavailability: If the product is out of stock or discontinued.
• Payment Issues: If we encounter issues with payment processing or verification.
• Fraudulent Orders: If we suspect the order has been placed fraudulently or if there is suspicious activity.

In such cases, customers will be informed promptly, and a full refund will be provided.

Cancellation Fee

No cancellation fee is charged for orders canceled before they are shipped.

If your order has been processed and you still wish to cancel it, shipping fees and any other handling charges may not be refunded, depending on the stage of processing.

Refund Processing

Once your cancellation request is approved, refunds will be processed within 5-7 business days through the original payment method

Non-Cancellable Products

Some products, such as software licenses, digital downloads, or customized items, cannot be canceled once the order has been placed. Please refer to the specific product description for more information.

For any cancellation requests or inquiries, don’t hesitate to contact our support team at support@eshop.techbird.com or call +880 1516-100615.